Insight Exchange Team Frequently Asked Questions
Common Membership Questions:
1. Why should I join the Insight Exchange Team?
2. How old do I have to be to participate in the Insight Exchange Team?
3. How do I become a member of the Insight Exchange Team?
4. Who is in the Insight Exchange Team?
5. Do I have to pay to be a member of the Insight Exchange Team?
6. How do I obtain a password?
7. I lost my password. Is there a way to retrieve it?
8. How do I update or change my personal information, including my email address?
9. What happens if someone else in my household signs up with the same email address?
10. How do I unsubscribe from the Insight Exchange Team?
11. Does anyone have access to my personal information?
Common Survey Questions:
12. How will I get surveys from the Insight Exchange Team?
13. How do I participate in research surveys?
14. How many emails can I expect to receive from the Insight Exchange Team?
15. What if I'm not getting any surveys or survey results?
16. Why do you ask personal information in your survey?
17. Do I have to participate every time I am invited to take a survey?
18. How do I know if a survey is offering an incentive or sweepstakes?
19. How long do surveys take to complete?
20. What happens if I am in the middle of a survey and either do not have time to finish or lose my connection to the survey?
21. Who do I contact if I have questions or comments about a survey?
Common Questions About Exchange Points:
22. What are Exchange Points and how do I earn them?
23. Do I have to pay anything to receive my reward(s)?
24. How many points do I need to earn to receive a reward?
25. How many Exchange Points is each survey worth?
26. How do I redeem Exchange Points?
27. Do I have to redeem my Exchange Points all at once?
Common Technical Questions:
28. What computer technology do I need to participate in surveys?
29. How do I address any technical problems I encounter while taking a survey?
30. I tried entering the password you sent me to get into the survey, but it didn't work.
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Common Membership Questions:
1. Why should I join the Insight Exchange Team?
The Insight Exchange Team gives its members the opportunity to be heard by corporate America. The feedback you provided us with is very important in helping to develop new and exciting household products. The surveys we offer will be interesting, and for each survey you participate in, you will receive Exchange Points that can be redeemed for very nice rewards. Additionally, members of the Insight Exchange Team will receive a personality profile AND have the opportunity to see results from many of the past surveys … which is why we call it the Insight Exchange Team. return to top
2. How old do I have to be to participate in the Insight Exchange Team?
Insight Exchange team members who are 18 years of age or older are eligible to participate. return to top
3. How do I become a member of the Insight Exchange Team?
Select the Join Now button and fill out the registration form. return to top
4. Who is in the Insight Exchange Team?
Our members consist of a diverse cross-section of people residing in the United States. They like to share their opinions, and receive insight about themselves and the research they have participated in. return to top
5. Do I have to pay to be a member of the Insight Exchange Team?
No. Membership and access to our online surveys and results are free of charge, as are the 15 pages of personality test results you receive. This is a unique membership where there truly is an exchange of insights! return to top
6. How do I obtain a password?
When you register directly with us, you are required to enter a password. Please select a password that you can remember, but that is known only to you. You can always change your password by modifying your Profile page. return to top
7. I lost my password. Is there a way to retrieve it?
If you can't remember your password, select the “Forget your password?” link from our Members section. Your password will be sent to your email address. return to top
8. How do I update or change my personal information, including my email address?
You may update or modify your registration information by modifying the information on your Profile page. return to top
9. What happens if someone else in my household signs up with the same email address?
Only one person per email address can be registered as a member of the Insight Exchange Team as stated in our Terms Of Use agreement. The first person with a certain email address to sign up for the Insight Exchange Team will be registered. Any subsequent people will need to sign up using different email addresses. return to top
10. How do I unsubscribe from the Insight Exchange Team?
We appreciate your participation in the Insight Exchange Team and encourage you to remain part of our community. However, if you would like to unsubscribe from the Insight Exchange Team at any time, you may do so. return to top
11. Does anyone have access to my personal information?
Protecting your privacy is of the utmost importance to us. We employ the most sophisticated technology to protect your personal information, and we will never release your information without your permission. For more detailed information, please review our Privacy Policy. return to top
Common Survey Questions:
12. How will I get surveys from the Insight Exchange Team?
You will receive an email invitation for each survey you qualify for. In every email invitation, we identify ourselves in the subject line as the Insight Exchange Team. return to top
13. How do I participate in research surveys?
Generally, we invite a randomly-selected portion of the Insight Exchange Team to participate in a survey. We send you an email invitation that describes the survey and provides you with a link to the survey so that only you can take the survey. return to top
14. How many emails can I expect to receive from the Insight Exchange Team?
As a general matter of policy, Insight Exchange Team members receive between one and four invitations to unique surveys on general topics each month. Members may, however, receive one to two reminder invitations for each survey.
We may also contact you for the following reasons:
- To confirm your acceptance of a prize or incentive
- To invite you to review results from a recently completed survey
- To tell you about exciting, new services or information
15. What if I'm not getting any surveys or survey results?
If you haven't done so already, please add us to your safe list. ISP's change their filters often which may cause your survey invitation to end up in your junk email folder or it may be blocked completely. It's a good idea to check your subfolders to make sure you don't miss any of our survey invitations. return to top
16. Why do you ask personal information in your survey?
We ask questions about your demographics, interests, employment, purchasing behaviors, and online usage to help us develop general trends about our panel. This information is used to conduct statistical analyses so we can ensure that our sample of respondents is representative of the general population. We also use this information to subdivide the panel into special interest groups and to send you surveys that are more pertinent to your interests and characteristics. return to top
17. Do I have to participate every time I am invited to take a survey?
We encourage you to take a survey whenever you receive an invitation. We value each panel member's opinion. Choosing not to participate in a survey will not affect your membership. return to top
18. How do I know if a survey is offering an incentive or sweepstakes?
The email invitation to a survey will mention if any incentive or sweepstakes is available for participation in that survey. A link to the sweepstakes rules page can be found in the invitation, as well as on the last page of the survey. return to top
19. How long do surveys take to complete?
Our surveys take anywhere from 5 to 20 minutes. We try to keep the surveys to a maximum of 15 minutes. This time may vary depending on the speed of your Internet connection or browser. return to top
20. What happens if I am in the middle of a survey and either do not have time to finish or lose my connection to the survey?
If you did not complete the survey, you can finish at a later time. Simply enter as you did originally, using the same unique URL. You can resume taking the survey where you left off. Some surveys are only available for a few days. In cases where the survey fielding has ended, you will be notified when you try to enter the survey. return to top
21. Who do I contact if I have questions or comments about a survey?
Lacy Lammers at our Survey Help Desk will be very happy to answer any questions you may have and they will listen to any suggestions or comments. Questions or comments about the design or content of specific surveys will then be forwarded to that survey's project manager. We value your feedback, as we continually try to improve the quality of our surveys and your survey-taking experience. return to top
Common Questions About Exchange Points:
22. What are Exchange Points and how do I earn them?
In appreciation for your participation in our surveys, we will award you Exchange Points every time you complete select surveys that offer Exchange Points. Once you've accumulated enough Exchange Points, you may redeem them for rewards offered on our website. return to top
23. Do I have to pay anything to receive my reward(s)?
All costs for the rewards (including shipping and handling) are covered by the Insight Exchange Team. There are no hidden costs. You do not have to pay anything to receive your rewards! return to top
24. How many points do I need to earn to receive a reward?
| Your Getaway! 3-Day/ 2-Night Vacation Certificate | 200 points |
| $15 Home Depot Gift Card | 160 points |
| $15 Best Buy Gift Card | 160 points |
| $25.00 Restaurant Gift Certificate | 65 points |
| Plant A Tree | 10 points |
25. How many Exchange Points is each survey worth?
Surveys are worth between 1 and 10 Exchange Points, depending on length and/or the complexity of the survey. return to top
26. How do I redeem Exchange Points?
Exchange Points can be redeemed in the Points and Gifts section of our website. return to top
27. Do I have to redeem my Exchange Points all at once?
You control how and when you redeem your Exchange Points. You can choose to redeem all of your Exchange Points, just some of your Exchange Points, or you can continue to accumulate them for later use. return to top
Common Technical Questions:
28. What computer technology do I need to participate in surveys?
For most of our surveys, all you need is an Internet connection. Occasionally, our surveys require additional technology that you may or may not possess, such as a sound card. In those cases, the survey invitation will specify any technology requirements. If your computer lacks the required technology, feel free to wait to take part in a future study that does not require these features. return to top
29. How do I address any technical problems I encounter while taking a survey?
Unfortunately, we occasionally experience technical problems with our servers or surveys. From time to time, our servers may become overloaded when too many people try to access a survey at the same time. If you can't access a survey or it takes too long to complete a particular survey, you can always exit and finish the survey at a later time.
If you are experiencing a technical problem, please feel free to contact the Survey Help Desk. The Survey Help Desk will determine what the problem is and help you access the survey, or, at least, explain what is happening. return to top
30. I tried entering the password you sent me to get into the survey, but it didn't work.
Please contact the Survey Help Desk, and we will help you gain access to the survey. return to top